Shipping & Returns Policy

Placing an order

Placing an order

All our dresses are made-to-measure after taking individuals’ measurements. Once you have placed your order you will receive an email containing summary of all the items you purchased (If you have not received an order notification email, first check your spam folder).

Also you will be contacted regarding measurements. You may also order a ready-to-wear costume (in standard size).

Please notice if you want to place an order till the exact date, you should do it in advance.

Usually I’m booked for several month ahead. More over your order will take time as well. Please consider this and make an appointment in advance even if you are not sure about all details of your future costume.

Usually creating of any product takes 1-4 weeks, unless the product is marked as “Ready to ship”. In that case we will ship your order during 3 business days after receiving the payment (excluding weekends).

Payment

Payment

All prices are in USD

Payment Methods:

  • PayPal – No Sales Tax (except for Florida)
  • Credit Card (Purchase up to $850)
  • Google Pay

Payment Plan is available by the link
That splits the total into 2-5 separate payments

Shipping

Shipping

We provide free standard worldwide shipping by Ukrainian Post carrier (Ukrposhta) with a tracking number. Standard shipping period usually takes 14-30 days. Please notice: Due to COVID-19 you may experience shipping delays on international orders up to 60 days.

If it’s necessary, you can request expedited service FedEx, UPS or EMS. In this case the shipping costs USD $50-150, and can be reached in 2-7 days.
Cost of expedited delivery depends on the weight of the parcel and delivery address and will be added to the cost of the product. Please contact us before placing the order
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.
If you haven’t received your package based on the above estimates, please contact us

We are not responsible for the shipping delays or losses if they are cause by the work of delivery service or border control.

If you need your order for a fixed date, inform us in advance before purchase

You can track your package www.17track.net/en (worldwide) or  www.usps.com (USA)

When your parcel arrives in your country, if you are anxious about getting your stuffs, you may try to contact your local carrier to get the delivery expedited.

Returns and exchanges

Returns and exchanges

I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery

I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details
There is no refund or exchange on corsets and other intimate apparel. If for any reason you find a product to be faulty, please let us know, we may be able to help

No dresses rental because:

No dresses rental because:

  • Our available dresses should be in new condition
  • We have a lots of orders and customers who are waiting for their dresses. We won’t be able to break our promises to them and do something urgently for your shooting
  • We appreciate work of all models and photographers, but sorry, we can’t give our dresses for free in exchange of promotion

Please read the Public Offer Agreement before placing an order